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IT Service Management

IT Service Management – Seamlessly Eliminate Communication Silos

CodeBeamer Participate ITIL Service Management edition designed to break down communication silos between software-systems engineering teams and IT service. It also enables managers, employees and people outside the company to collaborate, manage IT assets and service level agreements (SLA). Cross functional teams can work together seamlessly eliminating the communication silos, to produce and to share content securely.

  • Ticket, Incident and Change Management
  • Escalation, Service Level Agreements (SLAs) Management
  • Work Time tracking
  • Asset management
  • Configuration and Knowledge management

CodeBeamer’s Participate edition provides full traceability and visibility for the entire IT process. It is 100% Web based, quick to adapt, scalable, extendable, secure. Learn more about project collaboration using Intland’s solutions.